General Information

What are your order minimums? How many units can your facility accommodate?

Our facilities can accommodate orders as small as, 12 units per product. We do not have any restrictions on maximum order sizes however; lead times may vary depending on quantity. There is no minimum for bulk purchases.

How much does Private Label cost?

There are no preset dollar minimums. The cost depends on the product, packaging, quantity, and options that you choose for your brand. Please contact one of our Project Consultants here for more information.

What are your lead times for private label products?

Our typical lead times are 15-20 business days for new orders upon order approval and receipt of deposit. This may vary depending on the time of year, product, and packaging availability. If we can fulfill an order sooner we will.

Can you cancel an order?

Orders may not be canceled after order approval.

If you don’t carry the packaging I want will you source it?

If our packaging options do not meet your requirements, you are more than welcome to supply us with the packaging of your choice (Minimum order quantity of 100 pieces). Please request Cosmetic Labs Canada's Shipping and Receiving information from your Project Consultant.

Please contact a Project Consultant here for details.

Do you do custom blends?

Yes. Starting prices are $675.00 and costs may go up depending on ingredients and testing requirements. For every order you place, there will be an 8-12 week lead time and a 25-gallon minimum purchase. Please contact us for more details.

Paying For Your Order

PAYMENT TERMS, TYPES OF PAYMENTS & FEE'S 

TERMS:

Cosmetic Labs Canada strives at providing the best pricing for your private label brand. We want to keep our customer cost's as low as possible and you shouldn't pay more because someone else did not pay for their order. In order to confirm your order, it MUST BE PAID IN FULL prior to the design stage. 

TYPES OF PAYMENTS:

- Certified Cheque/ Bank Draft 

- Email Money  Transfer 

- Electronic Funds Transfer 

- In-Person Cash or Debit 

- Visa /Mastercard * if choosing to pay with this method, your order will be processed as a temporary hold if over $1000 CND We will contact you directly if choosing this payment option (Note: processing fee will be charged). If your order is under $999.99 including HST your credit card will be immediately processed. 

All Private Label orders less than $5000.00 (Before HST) WILL be charged $35.00. Once an order is processed we are unable to change, cancel or alter the order and a new order must be entered. 

About Our Products

Samples

How can I order samples?

Please visit our online store or if you are looking for something we do not offer contact us!

What are the sample sizes for private label products?

Samples vary from ½ oz, 1 oz, 2 oz, and up depending on the product chosen.

When can I expect my sample order?

Please allow 3-4 business days for the sample department to complete your order. Upon shipping, you will be emailed a copy of your paid invoice along with the tracking number.

Your sample website is not working.

Please email support@cosmeticlabscanada.com and our Project Consultant would be happy to process your order manually.

Are your product formulas vegan, natural, etc?

At Cosmetic Labs Canada we are proud to be cruelty-free.

Our chemists leverage science, expertise, and nature to deliver the most potent formulations in the beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are safe and effective.

Many of our products are paraben-free, sulfate-free, SLS-free, and vegan. All of our products are cruelty-free, and we never test on animals. Our products are made with natural and organic ingredients.

Each product listed under the "Our products" in the main menu has a full list of ingredients for you to cross-check. 

What Packaging options do you offer?

Our Basic Packaging includes:

Bath & Body

Choose between: Clear with White Tops or white with black tops. Our bath and body products are recyclable plastic.

Face

Clear plastic with Silver & White Tops. 

Hair

White Plastic Bottles with black lids. 

Essential Oils

Our essential oil bottles are amber glass & black tops. 

Men

Amber bottles with black tops. 

Children and Babies

White bottles with white tops

If you don’t carry the fragrance/essential oil I want will you source it?

No, we will not source this for you but you can supply it to us. Please request Cosmetic Labs Canada Shipping and Receiving information from your Project Consultant.

Can you add or remove an ingredient from your stock products?

To begin custom product development, our R&D fee starts at $1800 CAD with a minimum order quantity of 20 gallons per formula, depending on the product’s batch sizes, fill quantities, and raw materials. This requires a lead time of about 3-5 weeks from the date of confirmed changes. 

Please contact a Project Consultant for details.

Do you do custom blends?

Yes. Starting prices are $675.00 and costs may go up depending on ingredients and testing requirements. For every order you place, there will be an 8-12 week lead time and a 25-gallon minimum purchase. Please contact a Project Consultant for details.

Design & Labels

Can you help me with Logo and Label Design?

We certainly can. We have several Graphic Designers on staff. We charge $300.00 for logo design. Label design will vary depending on the number of products and complexity of the design. The design fees are a one-time charge for all of your products on this order and on future orders – unless you decide to modify your designs. Alternatively you can supply us with your own designs. Label templates will be provided once your order has been approved.

What art-files create the best label design?

At Cosmetic Labs Canada, we know everyone creates in different ways. That’s why we accept a variety of file formats: For logos, we recommend .PNGs with transparent backgrounds or a packaged Adobe Illustrator file, but we also accept .JPEGs and .SVGs.

For images, please send us high-resolution images. For completed label designs, please send us .PDFs with any fonts used on your labels and embed any images. We also accept packaged .Ai files. (If using any Adobe programs, do not outline paragraphed text.)

What types of in house labels are available?

We provide 100% polyester water resistant labels on a 4 color printing process. Our labels are available in two finishes: Matte and High Gloss. If you have specialty label design, such as metallic ink, clear or foil, etc. we can provide you with a quote from an outside printer.

Do you provide individual product boxes?

As we are not box printers, we work with several suppliers and can provide you with a quote.

Do you do 3D rendering and/or professional photography?

We do professionally Photoshopped images that are $40.00 per photo. We do offer digital rendering services on some products. Please contact a Design Consultant for more information.

What information required on the label? What is compliance?

We go to the highest measures to ensure your products and their labels meet all requirements and regulations. 

When it comes to the label or product descriptions, we (Cosmetic Labs Canada or our customers) cannot claim that the product/formula makes a physical change to the skin, hair or body or affects the structure or function of skin, hair or body (this would be a drug claim). We can only claim that it changes the appearance of the skin and that products are for cleansing, beautifying, promoting attractiveness, or altering the appearance (since these are cosmetic claims).

Our label requirements:

- Product Name
- Fill Quantity
- Directions
- Cautions
- Distribution Information
- Company or Personal Name
- City, State & Zip
- Email, Website or Phone #
- Ingredients (if not listed on your outer boxing or website)