Cosmetic Labs Canada FAQ

Private Label: 12 units

Semi & Custom Formulation: 5-gallon minimum

Yes, private label packaging is available as shown on the product page for 12–80 units.

Cap colours: White, Black, Matte Silver, Gold.

Custom packaging changes require 80+ units and a $75 bottle change fee. Non-stock bottles require case-level purchase.

We offer full packaging solutions, including bottles, jars, pouches, cartons, labels, custom inserts, in-house label printing, screen printing, and carton production.

Standard: 21 business days after final formulation and label approval (stock-dependent).

Large orders (>800 units): may take longer to ensure freshness and shelf life.

Yes, we provide full product development support.

We do not manufacture products requiring Natural Health Product or pharmaceutical approvals, controlled substances, or products with restricted claims.

Excluded items include SPF products, pharmaceuticals, diaper creams, microbeads, oral hygiene products, and products with health claims.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

We follow GMP & ISO 22716 standards.

Raw material verification & COA tracking

Batch documentation, weight & fill checks

pH and viscosity checks where applicable

Finished goods inspection

Lot coding & traceability

Yes, microbial and stability testing can be arranged via accredited third-party labs.

Every batch is traceable via lot code.

We follow a documented recall and corrective action procedure in line with GMP standards.

All complaints are logged, investigated, and resolved via our QAP-led corrective action system.

Yes, internal audits are conducted regularly and documented per GMP standards.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Based on formulation complexity, packaging, order volume, and testing requirements.

Bulk discounts are available.

Full payment upfront for new clients.

Credit terms (established clients): 60% at Pro Forma Invoice, 40% 8 days before production.

Orders not paid in advance may be delayed in the queue.

Packaging changes, tooling, testing, and regulatory documentation may incur extra costs.

Shipping is charged at time of shipment based on real-time quotes.

Pricing can be reviewed for volume increases or packaging changes.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

We handle pilot runs up to large-volume manufacturing (20,000+ units).

Expedited production may be available depending on capacity and materials.

Calendars are planned 3–12 weeks in advance, with buffers to manage demand fluctuations.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Yes, we follow Health Canada Cosmetic Regulations, GMP & ISO 22716, and CFIA-aligned hygiene practices.

FDA-compliant for export; MoCRA regulations apply for eye-area products shipped to the USA.

Organic, natural, or other claim certifications can be arranged at the brand level.

Yes, we continuously monitor updates to ensure compliant formulations and labeling.

Yes, including INCI lists and Health Canada notification assistance.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

A dedicated project manager or formulator is assigned to each client.

Milestone updates are provided during formulation, sampling, production, and shipping.

Standard: Email

Optional: Scheduled calls or project management portals for ongoing projects

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Yes, prototype samples are provided.

Prototype fees apply and are credited toward bulk orders once confirmed.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Absolutely, however customers must act as both the importer & exporter. Documentation verification is required to ensure our standards meet the standards required for importation Into the Country you require. 

CUSMA  (Canada, United States, Mexico Agreement) trade agreement certificates are available;however we ask that this be requested before payment to prevent further delays. 

Quoted based on destination and shipment size utilizing the top 7 carriers in Canada. Our logistics team will search for the best rate with the fastest shiptime. 

Customers may arrange their own shipping if they wish (Please ensure we know this at the time of the order).

Tracking details provided once dispatched.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Products are guaranteed to meet specifications at time of manufacture.

No guarantee once products leave the facility as we cannot guarantee storage conditions, temperatures or product tampering once it leaves our facility. 

Yes, retained samples are kept as a GMP benchmark for testing if issues arise.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Private Label 

NDA, formulation brief, packaging selection, sampling, approval, and production scheduling Is all arranged. 

Semi & Custom Formulation 

NDA, formulation brief, packaging selection, sampling, approval, and production scheduling Is all arranged. A 1 hour consultation is required. Once the project moves forward we will provide a credit for the initial consultation on your R&D invoice. 

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.