This Private Label Sales Terms & Conditions Agreement (“Agreement”) is entered into between Cosmetic Labs Canada,

operating under 2174823 Ontario Inc., located in Sault Ste. Marie, Ontario, Canada (hereinafter referred to as “CLC” or “Seller”),

and the purchasing party listed on the associated invoice (hereinafter referred to as the “Customer” or “Buyer”).

By submitting full or partial payment, signing this Agreement, or approving an invoice issued by Cosmetic Labs Canada,

the Buyer acknowledges and agrees to be legally bound by the following Terms and Conditions.

1. PAYMENT TERMS

Email Money Transfer

​Send to: Accounting@cosmeticlabscanada.com

​Memo: Invoice Number

Certified Cheque

​Orders will be held until the cheque has cleared through the CLC Accounting Department.

Direct Deposit / Bank Transfer

​Account Name: 2174823 Ontario Inc.

​Account Number: 2568616

​Transit Number: 00192

​Institution Number: 010

​Bank Name: Canadian Imperial Bank of Commerce (CIBC)

​Bank Address: 530 Queen Street, Sault Ste. Marie, Ontario, Canada P6A 2A1

​Memo: Invoice Number

Credit Card

​Visa | MasterCard

​A 3.0% processing fee applies to all credit card transactions. Credit cards are charged on the separate invoice if not requested at the time of sale, but charged ​by the customer. 

​Final freight adjustments are exempt from the processing fee, and are charged to the customers credit card on file. All customers MUST have a credit card ​on file which is integrated with our shipping department. 

2. FINAL SALE POLICY (NO REFUNDS)

​All payments made to Cosmetic Labs Canada are final and non-refundable.

​Due to the customized nature of cosmetic manufacturing, once payment (partial or full) has been received:

​ ​• Orders cannot be cancelled

​ ​• Orders cannot be modified

​ ​• No refunds or chargebacks are permitted

​By submitting payment, the Buyer confirms that they understand and accept these terms.

3. FRESH MANUFACTURING GUARANTEE

​Cosmetic Labs Canada manufactures products using fresh, high-quality raw materials sourced based on historical production demand. CLC strives to use ​natural ingredients within six (6) weeks of receipt whenever possible to ensure product freshness and stability.

4. SALE OF GOODS & SERVICES

​Orders will only be fulfilled and released once full payment has been received unless otherwise stated on the invoice.

​Services provided by CLC may include but are not limited to:

​ ​• Cosmetic Compliance Fees

​ ​• Design, Label Printing & Application

​ ​• Carton/ Box Setup & Filling

​ ​• Website Design

​ ​• Marketing Materials

​ ​• Apparel

​ ​• Research & Development Services

​ ​• Specialty Laboratory Fees

5. QUOTES AND FINAL PRICE

​Quoted prices are valid for five (5) calendar days and may be recalculated after this period due to fluctuations in raw material costs, packaging costs, freight ​rates, or currency exchange.

6. PRODUCTION OF GOODS

​All private label manufacturing orders are processed on a first-come, first-served production schedule.

​Orders requiring printed materials will begin production only after design approval has been provided by the customer. If raw materials or packaging ​ ​ ​components are backordered, production will begin once all materials are received.

7. STANDARD PRODUCTION TIMELINE

​Orders under 800 units or under 50 gallons per base formulation are typically completed within 21-27 business days.

​This timeline is not guaranteed due to supplier delays, mechanical issues, or other unforeseen circumstances.

8. EXTENDED PRODUCTION TIMELINE

​Orders exceeding 50 gallons per base formulation require approximately 6–8 weeks for production to ensure materials are freshly sourced and lot control ​standards are maintained.

9. RUSH PRODUCTION

​A 10% Rush Production Fee may apply for orders requiring expedited production. Rush orders are accepted at the discretion of the lab based on material ​availability and subject to a minimum fee of $59.99 or 10% of the order cost, whatever is greater. 

10. DELIVERY OF GOODS

​Freight carriers are selected based on destination and service availability. Freight charges listed on invoices are estimates and may vary upon final carrier ​billing. Additional carrier charges may apply including (but not limited to) residential delivery, liftgate service, inside delivery, heated delivery or scheduled ​appointment delivery all carry additional costs which 

11. FREIGHT INSURANCE

​Freight is insured based on the declared value on the invoice unless otherwise requested. Parcel shipments include a maximum default insurance value of ​$100.

12. PRODUCT CLAIMS & DAMAGED GOODS

​All shipments must be inspected within 48 business hours of receipt. Claims submitted after this period may be rejected by the carrier. Customers ​ ​ ​must retain all packaging and damaged goods for inspection.

​Any damage claim or quality issue must be reported online at https://www.cosmeticlabscanada.com/report-an-issue

13. WARRANTIES & LIMITATION OF LIABILITY

​CLC is not responsible for product failure once goods leave our facility, including damage/ spoilage or contamination caused by improper storage, ​ ​ ​tampering, pest contamination, or misuse. If a manufacturing defect is confirmed, CLC may issue a Return Merchandise Authorization (RMA) and replace ​the affected product.

14. PRODUCT LIABILITY INSURANCE

​Clients are strongly encouraged to maintain Product Liability Insurance for products sold under their brand. CLC assumes no responsibility for downstream ​product handling, storage conditions, or consumer misuse.

15. FORMULATION OWNERSHIP (Private Label SKUS Only)

​All private label formulations remain the intellectual property of Cosmetic Labs Canada. CLC reserves the right to modify or discontinue formulas due to ​ ​regulatory changes, ingredient availability, or supplier material discontinuation.

16. ACCOUNTS RECEIVABLE

​Ownership of goods remains with the Seller until payment is received in full. Invoices unpaid after five (5) days past due are subject to a 5% compounded ​interest fee.

17. STORAGE & FORFEITURE

​Orders not collected within nine (9) weeks of completion may be subject to forfeiture. Storage fees of $30 per pallet per week will apply for up to eight (8) ​weeks. After this period, goods may be discarded without refund.

18. LABEL DESIGN APPROVAL

​Customers are responsible for reviewing and approving all artwork including spelling, product names, ingredient listings, and layout accuracy prior to ​ ​ ​approval. CLC is not responsible for errors once final approval has been granted.

19. REGULATORY COMPLIANCE — HEALTH CANADA

​Brand owners, manufacturers, and/or distributors are responsible for ensuring that all cosmetic products are properly notified to Health Canada in ​ ​ ​accordance with the Cosmetic Regulations under the Food and Drugs Act. This includes submitting a Cosmetic Notification Form (CNF) for any cosmetic ​product sold in Canada, as well as updating the notification when there are changes to ingredients, formulation, brand name, or product discontinuation.

​As a FREE  service, Cosmetic Labs Canada will submit the initial Cosmetic Notification Form (CNF) on behalf of the customer at no charge when the product ​is manufactured by CLC. 

​Cosmetic Labs Canada also offers a White Glove Regulatory Compliance Program which provides annual compliance reviews to ​help ensure ongoing ​ ​adherence with Health Canada cosmetic regulations. ​Customers may contact their CLC Account Manager for further details regarding this service.

20. GOVERNING LAW

​This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Both parties submit to the exclusive ​jurisdiction of the courts of Ontario.

​Digital signatures and electronic approvals shall be deemed legally binding.