We’d Love to Hear From You

Whether you’re curious about how to start, samples, or custom formulations —we’re ready to answer any and all questions.

  • Frequently Asked Questions

    Looking for answers on starting your brand or general questions? Head over to our Help Center for more information!

    Visit the Help Center 
  • Connect With A Project Consultant

    Contact one of our Project Consultants for samples, quotes & questions about how to get started with our private label services!

    Get in Touch 
  • Design & Marketing Inquiries

    Looking for more information on custom label design, product photography or marketing services?

    Get Support 
  • Custom Formulation Inquiries

    Looking for a custom formula?
    Do you own your own formula? We can help!

    Get in Touch 

Frequently Asked Questions

Are your product formulations vegan, natural, etc?

Our chemists leverage science, expertise and nature to deliver the most potent formulations in the beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are safe and effective.

Many of our products are paraben-free, sulfate-free, SLS-free, and vegan. All of our products are cruelty-free, and we never test on animals. Our products are made with natural and organic ingredients.

Each product listed under the "Our products" in the main menu has a full list of ingredients for you to cross-check.

Do you offer custom formulation?

To begin custom product development, our R&D fee is $1800- $5000 CAD with a minimum order quantity of 20 gallons per formula, depending on the product’s batch sizes, fill quantities and raw materials. This requires a lead time of about 3-5 weeks from the date of confirmed changes. 

Our R&D fees provide full access to our R&D chemists, our procurement team, and a dedicated project coordinator, and include feasibility study, preservative challenge testing, stability assessment, PH, and component compatibility to assure your product’s best chances for success in the market.  

How long does it take to receive my order?

We pride ourselves not only on quality and support but also on efficiency. Our lead time is one of the fastest in the industry. Once we receive your approval AND Confirmation of Label Design, you can expect your order to ship in 15 business days. This time is not guaranteed, but we strive to get the order's out as efficient as possible. 

What design options do you offer?

At Cosmetic Labs Canada, we know everyone creates in different ways. That’s why we accept a variety of file formats: For logos, we recommend. PNGs with transparent backgrounds or an Adobe Illustrator file. For images, please send us high-resolution images.

For completed label designs, please send us .PDFs with any fonts used on your labels and embed any images. 

What is your shipping policy?

CLC will use the best-calculated shipping rate for all orders which will be calculated once the order is processed. Shipping fees will be calculated based on actual freight wt & Dimensions (Dimensional Wt).  We use the best-quoted rate with UPS, PUROLATOR , or DHL with domestic & International orders. 

CUSTOMS & DUTY

Our cosmetics are Manufactured in Canada and ARE EXEMPT from USA/ MEXICO Duty. SHIPPING TO  USA or Mexico will be charged a broker & State/ Provincial Tax.  The broker fees are typically a minimal fee to clear your items with Customs. International Orders may be Duty-Free, please consult with a broker depending on the destination. 

CUSTOMER ARRANGED SHIPPING 

If a customer chooses to provide shipping labels, the customer must ensure that the goods are shipped as Fragile & Liquids. The customer is responsible for all damages obtained and to put an order in with their carrier's insurance if required. We are NOT responsible for 3rd Party shipping claims.