TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.cosmeticlabscanada.com (the "site") and Cosmetic Labs Canada (the "company"). This company is owned and operated by 2174823 Ontario Inc.

By clicking "agree" on these agreements before your initial order you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of 2174823 Ontario Inc and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account with Cosmetic Labs Canada, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Personal Care Products (Approved In North America);
  • Private Label Branded Products (Branded for Customer); and
  • Raw Materials.

The following services are available on our Site:

  • Digital Design Services;
  • Graphic Label Design & External Packaging;
  • Website Design (Shopify & Woo Commerce); and
  • Health Canada & FDA Notification Services.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

All personal care products meet Health Canada & FDA cosmetic guidelines and have been accepted/ notified for the use in Canada, United States of America and Mexico. Our Cosmetics are NOT assessed in any other Country unless defined within. 

International Buyers
Our company offers products and services to International buyers; however, Cosmetic Labs Canada does not apply for or assisr in the Importation/ Exportation or  government regulations of our products outside of North America or EU.  It is highly recommended that  all International customers hire a 3rd party professional consulting agency or that you the customer clearly understands the legal and necessary steps to importing personal care products, packaging and materials into any Country outside of North America or EU.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: The Health Canada & FDA Notification Renewal charge can be cancelled up to 15 calendar days before the renewal/ Reassessment date. Notifications and assessments are completed on January 5th of every year. 

Payments

The services will be paid for in full when the product and or services are ordered.

We accept the following payment methods:  

  • Debit; (North America ONLY) 
  • Direct Debit; (North America ONLY) 
  • Direct Transfer; (North America ONLY) 
  • Email Money Transfer; and (North America ONLY) 
  • Cheque or Bank Draft (North America ONLY) 
  • Credit Card (3.4% Stripe Processing Fee On All Personal Care Items *EXCLUDING DESIGN & SHIPPING Charges*)
  • PayPal (International Only) 

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

Modifying, Cancelling or Refunding Orders
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

We reserve the right to modify, reject or cancel your order before production if it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. 

Buy submitting  your order via email, website or by phone; you agree that once the order is accepted and paid (partially or in full) it cannot be cancelled. Our cosmetics are manufactured fresh for our customers and once the components and ingredients are pulled from stock we are unable to stop the manufacturing process. Orders cannot be cancelled or refunded once payment has been sent as the components are pulled and lot numbers have been assigned. 

 

Shipping and Delivery

You will be required to pay delivery charges in addition to the price for the goods you purchase.

When you purchase goods from our Site, in person or through a dedicated sales manager , the goods will be delivered through one of the following methods

  •  Domestic Shipping 
    3-5 day delivery service. We Insured for liquid damage. Shipping will be updated and charged to the credit card on file (with your written approval before shipping); or 
  • United States of America & Mexico Shipping  
    7-12 day delivery service.We Insured for liquid damage .Shipping will be updated and charged to the credit card on file (with your written approval before shipping) ; or
  • International Customers (Outside Canada, USA or Mexico)
    The  customer agrees to arrange for all shipping & Insurance charge(s) on their account. We do not handle shipping outside of North America.


  • Customer Arranged/ Paid Shipping
    We are NOT responsible for any Domestic or International parcels arranged by the end user/ Customer. If you are arranging Shipping & Pickup we recommend you include shipping insurance for liquids for the complete cost of the order + your delivery charges 

Delivery Time

We attempt to delivery all our products within 21 business days from the date of:

  • the Art work is confirmed and signed by the customer; or
  • When the last custom component or ingredient arrives in stock. We are unable to start to manufacture unless all components are in stock and arrived. If a component will be out of stock, we will  update the invoice and advise the customer with the ETA or work to find A alternative component. . Please note that delivery times do not include weekends and statutory holiday. 

 

Export & Import Duties 

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office or broker for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Guarantees
The following guarantees apply to our company:

  • Our products are made under strict GMP Guidelines within a Health Canada NNHP Site Licensed Laboratory # 302672 | FDA Registration OMB # 0910-0599.
  • Our products are Approved for the sale in Canada, United States & Mexico under personal care goods. If you wish to have them assessed by any other Country it is the clients legal responsibility. Cosmetic Labs Canada will assist with providing information limited too: Ingredients, Health Canada notifications, FDA notifications, Certificates of Origin, Ingredient percentage ranges). 

Limitation of Liability
2174823 Ontario Inc and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless 2174823 Ontario Inc and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws of Ontario, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(705) 910-0388
Sales@cosmeticlabscanada.com
298 Wellington Street West, Sault Ste. Marie, Ontario Canada, P6A 1H7

You can also contact us through the feedback form available on our Site.